Refund & Returns Policy

Effective Date: July 26, 2013

 1. Overview & General Eligibility

• Customers may request a return or refund within 30 days of delivery, as long as the item is unused, uninstalled, and in original packaging. This aligns with ecommerce standards across the industry.
• Products that are defective, damaged, or incorrectly shipped may be returned regardless of usage under our warranty policy

 2. Returns Process

To initiate a return:

1. Contact our Customer Support within 30 days of receipt. Provide your order number, part number, and reason for return.
2. Our team will review and, if eligible, issue a Return Authorization (RMA) with instructions.
3. Return the product within 14 days of RMA issuance, securely packaged with all original parts, manuals, and labels.
4. We inspect the return and confirm whether a refund or replacement is appropriate.

 3. Refunds & Exchanges

• Defective or wrong parts: full refund including original shipping, or free replacement, whichever you prefer.
• Unused, unwanted items: refund of item cost only; return shipping is your responsibility unless we made the mistake.
• Refunds are issued back to the original payment method—or as store credit if you prefer—and typically processed within 3–5 business days after inspection.
• Sale items and custom orders are non-refundable unless defective or incorrectly described.

 4. Fees & Restocking

• A 10% restocking fee may apply for returns of non-defective, unopened items. Parts damaged or missing components may be subject to additional deductions.
• If your return falls outside the 30‑day window but is within warranty (e.g. faulty part), store credit may be offered instead of a cash refund, still subject to restocking guidelines

 5. Shipping & Costs

• Customers pay return shipping unless we shipped the wrong item or it arrived damaged. In those cases, we cover the cost.
• Shipping fees for delivery are non-refundable unless the return results from our error.
• We recommend using trackable carriers to ensure your return reaches us safely.

 6. Order Cancellations

• Orders can be canceled before shipment without penalty.
• Cancellations requested after shipment may incur a $20 fee or equivalent restocking fee, unless due to our error

 7. Warranty Returns

• Some parts may carry manufacturer warranties. If an item fails within warranty, you may request a replacement or refund—even after 30 days.
• Warrantied returns must include proof of purchase and may be subject to manufacturer evaluation. We’ll guide you through that process

 8. Non-Returnable Items

Returns will not be accepted for:

• Used or installed parts.
• Special-order, custom, or personalized products.
• Items missing original packaging or components.
• Consumables or hazardous materials (e.g. fluids) once opened or used.
• Electrical components once installed (unless proven defective)

 9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• First, check your bank or payment method.
• Then contact your credit card or payment processor.
• If you still haven’t received it, please reach out to us—we’ll help track it down

 10. Policy Changes

We may update this policy occasionally. The latest version will be posted here with its effective date. Continued use of the site after updates implies acceptance of the new policy.

 11. Contact Support

For help with returns, questions, or compatibility concerns, contact us at:
Email: support@heritagepistonworks.com

 In Summary

• 30-day return window for unused parts
• Full refunds or replacements for defects/wrong shipments
• 10% restocking fee on non-defective returns
• Customer pays return shipping unless we’re at fault
• No returns on custom, installed, or opened items

Our goal is simple: to make your purchase worry-free. If something’s wrong—or doesn’t fit—let us know. We’ll make it right.